CR310 Remote Control
User Guide
The Cochlear™ CR310 Remote Control is a hand-held device for controlling the commonly used functions of your Cochlear™ Kanso® 2 Sound Processor (model number: CP1150).
The remote control allows you to:
- change programs
- turn volume or sensitivity (if available) up and down
- control audio streaming from True Wireless™ Accessories.
If you have two sound processors:
- two Kanso® 2 Sound Processors (bilateral)
- two Nucleus® 7 Sound Processors (bilateral)
- a Kanso 2 Sound Processor and Nucleus 7 Sound Processor (mixed bilateral)
your remote control can communicate with both processors at once.
This guide is intended for Cochlear implant recipients and their carers using the Kanso 2 Sound Processor. For more information, refer to the Kanso 2 Sound Processor User Guide.
NOTE
Refer to the Warnings section for warnings and cautions relating to the use of the remote control and batteries.
Symbols used in this guide
![]() | NOTE Important information or advice. |
![]() | TIP Time-saving hint. |
![]() | CAUTION (no harm) Special care to be taken to ensure safety and effectiveness. Could cause damage to equipment. |
![]() | WARNING (harmful) Potential safety hazards and serious adverse reactions. Could cause harm to a person. |
Contents hide
1CR310 Remote Control
2Battery
3Change the battery
4Turn on
5Turn off
6Out of range
7Pair
8Pair your processor and remote control
9Change programs
10Control two processors
11Display current settings
12Adjust volume or sensitivity
13Wireless accessories
14To use a Mini Microphone or TV Streamer
15If your remote control gets wet
16Troubleshoot
17Warnings
18Magnetic resonance imaging (MRI)
19Other information
20Documents / Resources
20.1References
21Related Posts
CR310 Remote Control
Other indicators on your remote control
CR310 REMOTE CONTROL USER GUIDE FOR KANSO® 2
Battery
Change the battery whenever you see the low battery indicator, or if the display stays blank when you try to turn the remote control on. A battery should last up to three months (if the remote control is used about 15 times a day).
Change the battery
WARNING
Swallowing Lithium batteries may lead to serious injury or death. If swallowed, immediately go to a hospital emergency room. Keep out of reach of children. Keep in original packaging until ready to use. Dispose of used batteries immediately.
- Unlock the battery cover by turning the screw anticlockwise with a small Phillips head (cross-head) screwdriver.
- Slide off the battery cover and remove the battery.
- Insert the new battery. Make sure the plus sign “+” is facing up. Take care not to damage the battery contacts.
CAUTION
Use ONLY disposable CR2032 or 5004LC 3V standard lithium coin cell batteries in your remote control. NEVER use rechargeable coin cell batteries or other battery types. - Replace the battery cover, and bottom edge first.
- Lock the battery cover in place by turning the screw clockwise with a small Phillips head screwdriver until tight.
Turn on
When the switch is in the up position, the remote control will “go to sleep” when not in use. Press any button to “wake” it again.
Turn off
Slide the switch down to turn it off.
TIP
Turn off your remote control to stop it from “waking” when not in use, for example, when carried in your pocket.
Out of range
If your processor is out of range or experiencing interference, the remote control displays dashes (shown at left).
Pair
Pairing allows two devices to communicate with each other.
Your clinician may have already paired your remote control with your processor. If not, you will need to pair it the first timeyou use it.
If your remote control is not paired to any processor, it displays dashes (shown left) and “blinks” when you press buttons.
Pair your processor and remote control
- Turn off your processor and remote control.
- Turn on your processor and remote control. They must both be ‘awake’ and on at all times while pairing.
- Place the processor on the back of your remote control.
- The remote control will show pairing in progress.
- The remote control then shows successful pairing of either the left (L) or right(R) processor.
- If you have two processors (bilateral), repeat steps 1-5 for your second processor.
Change programs
Your clinician may program your processor with up to four programs which you can choose with your remote control.
Control two processors
If you have two sound processors:
- two Kanso 2 Sound Processors (bilateral)
- two Nucleus 7 Sound Processors (bilateral)
- a Kanso 2 Sound Processor and Nucleus 7 Sound Processor (mixed bilateral) your remote control can communicate with both processors at once.
If your processors have different settings (perhaps because you adjusted one using the processor button), the remote will display the program and volume/sensitivity settings for the left processor. If either processor has a telecoil or a wireless accessory turned on, the remote will display the relevant indicators.
Display current settings
When you turn on your remote, it always displays the current settings (e.g. volume), even if you have adjusted those settings using the processor button (or the Nucleus Smart App), while the remote was off.
Adjust volume or sensitivity
Usually, your clinician will set up your remote control to adjust the volume of the sound you hear. But your clinician can set it up to adjust sensitivity instead (if available).CAUTION
If you are adjusting volume settings often or if adjusting volume levels causes discomfort, consult your clinician.
Volume is the level of sound you hear. Sensitivity is the range of sounds you hear, for example, soft, background, close or far away. You can set Volume up to level 10 or Sensitivity up to level 20.
Wireless accessories
If you use Cochlear True Wireless™ Accessories with your processor, your remote control can be used to control the wireless accessory and monitor its status.
NOTE
Before you can stream audio, you must first pair the wireless accessory to your processor. See the True Wireless Accessories User Guide for details.
To use a Mini Microphone or TV Streamer
- To start streaming audio, press and hold the telecoil button for 2 seconds, then release.
The accessory icon will appear.TIP
You can long press the telecoil button again to select the next paired wireless accessory. - To stop streaming audio, short-press the telecoil button.
The accessory icon will disappear.NOTE
You use the controls on the Phone Clip to make and receive calls.
Telecoil
The telecoil feature is not supported for the Kanso 2 Sound Processor through the CR310 Remote Control. The telecoil button instead, allows the selection of active audio sources. The use of telecoil is available via the Mini Microphone 2+.
Telecoil
The telecoil feature is not supported for the Kanso 2 Sound Processor through the CR310 Remote Control. The telecoil button instead, allows the selection of active audio sources.
The use of telecoil is available via the Mini Microphone 2+.
Travel
Your remote control transmits high-frequency radio waves when switched on.
Place it in a flight-safe mode (e.g. turn it off) during takeoff and landing. Check with airline staff before flying if you are unsure.
Clean
Keep your remote control clean and dry.
Clean your remote control by wiping the display and buttons with a soft dry cloth.
If your remote control gets wet
- Dry the remote control with a soft dry cloth.
- Remove the battery. See Change the battery on page 4.
- Leave the remote control in a warm and well-ventilatedplace (out of reach of children and out of direct sunlight) to dry for approximately 12 hours.
CAUTION
Do not use a drying kit or household appliance (e.g. hairdryer) to dry the remote control. - Insert a new battery.
See Change the battery on page 4.
NOTE
Before replacing the battery, check for any remaining moisture. If moisture remains, repeat the earlier steps.
Troubleshoot
PROBLEM | RESOLUTION |
Remote control won’t change the program or adjust volume/sensitivity![]() | • If you have two processors, check both processors are turned on. • Move the remote control closer to your processor(s). • Move the remote control away from metal objects (e.g. keys) or other objects that might cause interference (e.g. mobile phones, Bluetooth, and Wi-fi devices). |
Remote control shows only dashes![]() | • Pair your remote control with your processor. See Pair your processor and remote control on page 8. |
Remote control shows pairing error![]() | • Contact your clinician. |
Remote control won’t turn on or ‘wake up’ (display remains blank)![]() | • Replace the battery. See Change the battery on page 4. |
The processor doesn’t pair with remote control | • Make sure the processor and the remote control are both turned on and “awake”. • Make sure you hold the coil in place until the remote control has finished pairing. • Contact your clinician. |
The telecoil button doesn’t start/stop streaming audio from a wireless accessory | • Check that the wireless accessory is turned on. • Make sure the wireless accessory is paired to your processor(s). |
Warnings
- Swallowing Lithium batteries may lead to serious injury or death. If swallowed, immediately go to a hospital emergency room. Keep out of reach of children. Keep in original packaging until ready to use. Dispose of used batteries immediately.
- Do not use your remote control if it becomes unusually warm. Notify your clinician immediately.
- Small parts such as the coin battery could pose a choking hazard. Keep the battery cover locked at all times. Change battery out of reach of children. Do not allow small children to change the battery.
- No modification of this equipment is allowed.
- Do not disassemble, modify, deform or immerse your remote control in the water. If your remote control is not working, return it to your clinician. The warranty will be void if opened.
- Use a soft dry cloth ONLY to clean the surface of your remote control.
- Do not use alcohol, household cleaners or abrasive materials to clean your remote control.
- Do not bend or compress the display on your remote control.
- Keep your remote control dry.
- Do not expose the remote control to heat (e.g. never leave it in sunlight, behind a window or in a car).
- Protect your remote control in environments where excessive moisture and dirt can damage it.
- Protect the display from objects that may scratch it.
- When the remote control is on, keep metal objects away from the display as they may cause interference.
- Do not place the remote control inside any part of your body (e.g. mouth).
- Keep the remote control out of reach of very young children.
- Your remote control radiates electromagnetic energy that may interfere with life-supporting devices, (e.g. cardiac pacemakers and ICDs). Keep your remote control at least 15 cm (6 in) from such devices. Contact the manufacturer of the specific device to find out more.
Magnetic resonance imaging (MRI)
The Kanso 2 Sound Processor, remote and related accessories (such as the Wireless Programming Pod) are MR Unsafe.
Full MRI safety information is available at www.cochlear.com/warnings or by calling your regional Cochlear office (contact numbers are available at the end of this document).
Other information
Physical configuration
The remote control comprises:
- analog and digital integrated circuits based on a microprocessor design, with bidirectional wireless communication capabilities
- buttons and a switch for the operation of the unit
- buttons for remote control of the sound processor
- a display for indicating system status and activity
- in-built coil sensor
- lanyard pin.
Materials
The remote control housing and buttons are made of polycarbonate and acrylonitrile butadiene styrene (ABS). The display is made of ABS.
Environmental conditions
CONDITION | MINIMUM | MAXIMUM |
Storage & transport temperature | -10° C (+14° F) | +55° C (+131° F) |
Storage & transport humidity | 0% RH | 90% RH |
Operating temperature | +5° C (+41° F) | +40° C (+104° F) |
Operating relative humidity | 0% RH | 90% RH |
Operating pressure | 700 hPa | 1060 hPa |
Dimensions
COMPONENT | LENGTH | WIDTH | DEPTH |
CR310 Remote Control | 66.0 mm | 36.5 mm | 10.6 mm |
Weight
COMPONENT | WEIGHT |
CR310 Remote Control (with battery) | 35 g |
Operating characteristics
CHARACTERISTIC | VALUE/RANGE |
Wireless technology | Proprietary low power bidirectional wireless link |
RF frequency | 2.4 GHz (range 2.40 – 2.83 GHz) |
Max. RF output power | 0 dBm |
Battery type | One disposable CR2032 or 5004LC lithium coin cell battery |
Operating battery voltage | 2.12 – 3.00 V |
Button and switch functions | Remote control lock and unlock, wireless accessories on and off, program adjust, volume or sensitivity settings adjust |
Remote communication range | At least 2 m |
Display | Custom, icon-based monochrome LCD |
Wireless communication link
The remote control wireless communication link operates in the 2.4 GHz ISM band using GFSK (Gaussian frequency-shift keying) on 4 channels. The link uses a proprietary bidirectional communication protocol and operates over a distance of at least 2 meters from the processor. The wireless communication link continuously switches between the 4 channels to avoid interference on any specific channel. The remote control indicates via its display when the processor is out of operating distance (or switched off) or when the link is interrupted due to broad-spectrum interference (see page 7).
Environmental protection
Your remote control contains electronic components subject to the Directive 2002/96/EC on waste electrical and electronic equipment.
Help protect the environment by not disposing of your remote control or batteries with your unsorted household waste. Please recycle your remote control and batteries according to your local regulations.
Equipment classification
Your remote control is an accessory to a medical device as described in the international standard IEC 60601-1:2005/A1:2012, Medical Electrical Equipment – Part 1: General Requirements for Basic Safety and Essential Performance.
Certification and applied standards
The CR310 Remote Control fulfills the essential requirements listed in Annex 1 of the EC directive 90/385/EEC on Active Implantable Medical Devices as per the conformity assessment procedure in Annex 2.
0123
The year in which authorization to affix the CE mark was granted was 2017.
The CR310 Remote Control also fulfills the essential requirements listed in the EC directive 2014/53/EU on Radio Equipment as per the conformity assessment procedure in Annex III. The declaration of conformity may be consulted at www.cochlear.com/wps/wcm/connect/intl/about/companyinformation/declaration-of-conformity
FCC (Federal Communications Commission) and Canadian ISED compliance
This device complies with part 15 of the FCC Rules and with RSS-210 of Innovation, Science, and Economic Development Canada.
Operation is subject to the following two conditions:
- This device may not cause harmful interference.
- This device must accept any interference received, including interference that may cause undesired operation.
Changes or modifications made to this equipment not expressly approved by Cochlear Limited may void the FCC authorization to operate this equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC ID: WTO-CR310
ISED: 8039A-CR310
CAN ICES-3 (B)/NMB-3(B)
Labeling symbols
The following symbols may appear on your remote and/or packaging:
![]() | Refer to the instruction manual |
![]() | Specific warnings or precautions associated with the device, which are not otherwise found on the label |
![]() | Manufacturer |
![]() | Compatible sound processors |
![]() | Authorized Representative in the European Community |
![]() | Catalog number |
![]() | Serial number |
![]() | Batch code |
![]() | Date of manufacture |
![]() | Temperature limits |
![]() | CE registration mark with notified body number |
![]() | Radio compliance certification for Australia and New Zealand |
![]() | Radio compliance certification for Japan |
![]() | Radio compliance certification for Korea |
![]() | By prescription |
![]() | Recyclable material |
![]() | Dispose of electrical components in accordance with your local regulations |
![]() | Keep dry. |
Legal statement
The statements made in this guide are believed to be true and correct as of the date of publication. However, specifications are subject to change without notice.
© Cochlear Limited 2021
CR310 REMOTE CONTROL USER GUIDE FOR KANSO® 2
Documents / Resources
Cochlear CR310 Remote Control [pdf] User Guide CR310, Remote Control, CR310 Remote Control |
References
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(Video) Use the Cochlear™ Remote Control to perform basic functions on your Nucleus® 7 Sound Processor
FAQs
How do you put a cochlear implant in pairing mode? ›
Go to 'Settings', tap 'General' and then tap 'Accessibility. ' Leave that page open as you turn your processor on (by closing the battery door.) Then navigate to 'MFi Hearing Devices'. Tap on the name of your processor and it will bring up a Bluetooth pairing request.
How do I pair my hearing aid with my remote control? ›Step 1: Move the key lock switch to the “lock” position. Step 2: Turn on your hearing aids to put them in pairing mode and place them in your ears. Step 3: Hold down the Program button (P) on the remote control while switching the key lock to the unlock position.
How does a hearing aid remote work? ›A remote mic is a small wireless microphone that is connected to your hearing aid(s). Anything the mic picks up is sent to the hearing aid(s). This means you have the ability to hear someone as if they were constantly a few inches from your ear (even better, a few inches from both of them, when using 2 hearing aids).
Can you reset a remote control? ›Reset the remote control. Open the battery compartment cover and remove the batteries. Press and hold the Power button for three seconds. Insert the batteries again and close the battery compartment cover.
How do I reset my remote control socket? ›To clear the channels and reset a socket turn the power off and on at the mains, then press and hold the ALL OFF button on the remote control until the red LED flashes quicker, upon releasing the button the socket will be reset and ready to set up on a new channel.
Can you hear on the phone with a cochlear implant? ›Many cochlear implant users are able to use the telephone. Practising your listening skills and using the correct technique and equipment can help you make the best use of the telephone. selecting a mobile phone is to visit the store and try out different phones.
Can you hear in both ears with a cochlear implant? ›For many people, using a cochlear implant on one ear and a hearing aid on the other is the solution that provides them with their best hearing in both ears. This combination is called bimodal hearing.
Can you watch TV with a cochlear implant? ›If you use hearing technology, be it hearing aids or cochlear implants, you can often stream audio straight from your TV to your device. That way, you can watch TV at a volume that's comfortable and personalized just for you.
How long does a cochlear processor last? ›How long will a cochlear implant last? The internal device is designed to last for your lifetime, and the manufacturers offer a ten year warranty, with some restrictions. While rare, internal devices can and do fail.
Can cochlear implants run out of battery? ›An average Cochlear Implant rechargeable battery lasts up to 19 hours (for small batteries) and up to 40 hours for bigger batteries per charge. Disposable batteries have a battery life of at least 48 hours. The lifespan of a rechargeable battery is somewhere around 365 to 500 cycles.
How much does a new cochlear processor cost? ›
Nucleus® 8 and Kanso® 2 Sound Processors
The average cost of a cochlear implant sound processor upgrade is $1,800-$3,000, depending on your health plan.
Most hearing aids that this department issues have a volume control and a program selection button. The button allows you to change to way the hearing aid operates for using in different situations, for example using in noisy situations or where there is a loop system.
What app do I need to connect to my hearing aid? ›Find My Hearing Aid works with most major hearing aid brands. The app's Bluetooth 4.0 scanner can track any hearing aid or listening device that connects to your phone, is powered on and is actively advertising. Find your hearing aids and listening devices in seconds. Not days or hours.
Is there an on and off button on hearing aid? ›Modern hearing aid switches don't typically turn the aid on and off, but adjust the volume up and down. You might see an older hearing aid with a switch with three positions: O, T, M. Switching to the "O" position turns the hearing aid off.
Can you answer phone with hearing aid? ›You can also use the push-buttons on your hearing aid to answer, reject, and end phone calls directly – without needing to hold and use your phone.
Can you hear TV through hearing aid? ›Televisions are no exception to this. Not only do you have the option to watch cable television, stream content directly to your TV from myriad streaming services like Netflix, Hulu, and Amazon, but you can also stream audio from your TV directly to your hearing aids!
How do you know if a hearing aid is working properly? ›You should notice a change in volume or “clearness” with your hearing aids in, and you may find yourself wanting to turn the volume down. Turn the hearing aid off and back on while leaving it in your ear. You should hear a start-up sound when it comes on, maybe a tune or a set of beeps.
What causes a remote control to stop working? ›There are a number of reasons why your remote may not be working. The most common are physical damage, battery issues, pairing issues, or issues with the infrared sensor on the remote or TV.
How do I reset my smart remote? ›Remove the batteries, and then press the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again.
What causes a remote to not change channels? ›Make sure there are no obstacles between the remote and your TV. Move closer to the TV and make sure the remote is pointed directly at the TV's front panel. Make sure the batteries are installed correctly. Try fresh batteries.
Why is my cable box not responding to my remote? ›
Troubleshooting Steps
Replace your batteries. Make sure your Spectrum Receiver (cable box) is turned on. Change channels by pressing the buttons on your receiver (if available). Remove any objects (e.g. furniture) around your receiver.
- Diving from a diving board – this can cause trauma and put the internal implant at risk.
- Rides involving high speeds / extreme forces as this may dislodge the internal implant.
- Martial arts involving throwing.
- Must not touch Van der Graaf generator in school science lessons.
Cochlear implants allow deaf people to receive and process sounds and speech. However, these devices do not restore normal hearing. They are tools that allow sound and speech to be processed and sent to the brain.
Does tinnitus go away with cochlear implant? ›Recent findings: Cochlear implantation in SSD suppresses tinnitus in most of the cases. Some studies even demonstrate complete tinnitus suppression after implantation. No tinnitus worsening is reported in any of the cases.
Do you lose your natural hearing with cochlear implant? ›This perception changes over time, and most users do not notice this artificial sound quality after a few weeks of cochlear implant use. May lose residual hearing. The implant may destroy any remaining hearing in the implanted ear.
How much hearing loss do you need for a cochlear implant? ›Severe to profound mid to high-frequency hearing loss (threshold average of 2000, 3000, and 4000 Hz ≥75 dB HL) in the ear to be implanted.
What do voices sound like with a cochlear implant? ›The sound perceived through a cochlear implant is not the same as the sound heard with normal hearing. Cochlear implant wearers who have previously heard naturally often describe the sound as being robotic or tinny. However, with time the brain adjusts to the new signals and what is heard becomes more natural.
Can I sleep with my cochlear implant? ›Can I wear a cochlear implant processor while sleeping? No. The outer part of the device implant is likely to come off during sleep and could be damaged, so you should remove the external portion before going to bed. If you live alone, additional assistive listening devices can help alert you to emergencies.
Can you listen to music with cochlear? ›Cochlear implant limitations
While cochlear implants (CI) can help those with severe to profound hearing loss to perceive speech, many CI users are unable to enjoy music through their implant.
Siemens and Advanced Bionics have created new products that eliminate this problem. Siemens' Aquaris hearing aid and Advanced Bionics' Neptune cochlear implant are completely waterproof.
How do you control volume on a cochlear implant? ›
To change volume in Simple Mode, you must use the Remote Assistant. In Advanced Mode, the various types of presses on the processor buttons control the volume, sensitivity, program, and tele coil. The Nucleus 6 is generally set up with four programs for different listening situations.
Can you adjust the volume of a cochlear implant? ›The Parents' Guide to Cochlear Implants. Each implant has an on/off dial or button. Parents are instructed in the proper sequence of turning the device on each morning. They can adjust the volume and sensitivity controls (see below) to ensure that their child begins the day with the device comfortably set.
How can I adjust my ear volume? ›In the Settings app, scroll down and tap Accessibility. Scroll down to the Audio and On-Screen Text section. Move the slider for Audio balance to the left or right to add more volume to the left or right ear.
How do you turn the volume up and down on a hearing aid? ›Most hearing aids with manual volume control have a tactile lever. It's a switch that moves up and down and changes the volume output depending on how high or low it has been moved. To increase the volume, simply push upwards. To decrease, push it down.
How do you adjust volume in the ear hearing aid? ›Push the upper part of the control or the level upwards to increase the volume slowly. Push the lower part of the volume control or the level downwards to minimize the volume slowly. Unless you have deactivated the tones, you will hear a beep sound whenever you operate the volume control.
What can damage a cochlear implant? ›Head Trauma
A blow to the head in the area of the cochlear implant may damage the implant and result in a failure of the internal device, resulting in the need for revision surgery in some cases.
Therefore, patients with hearing losses greater than or equal to 60 dB HL (pure tone average 0.5, 1k, 2kHz) and speech understanding less than or equal to 60%,8 should be considered for a referral for a cochlear implant evaluation.
How do I connect my hearing device to my TV? ›Go to your TV's settings menu and find the bluetooth setting. Select your hearing aid from the list of bluetooth devices. You may need to enter a PIN code; if so, consult your hearing aid's manual for the correct code. Once connected, adjust the volume as needed using your TV's remote control.
Can you get disability with a cochlear implant? ›You are automatically eligible for SSDI benefits if you have cochlear implants in one or both ears for one year after they were implanted. This is true whether or not your hearing improves.